Services

What is the difference between a haircut and a trim?

There is no difference between a trim and a haircut. When asked if they need a haircut with their color, some clients will respond “no, I just need a trim”. I know you hate to hear this, but a “trim” that removes one quarter inch takes just as long as a haircut that removes ten inches. Sometimes it takes longer, because of the precision involved in cutting a tiny amount all around.

How long will my color last?

If you use high quality products (shampoos, conditioners, and styling aids) specifically designed for colored hair, your hair color should last from 4 to 8 weeks, with 5 to 6 being typical. That’s a big range, but the variance has to do with your tolerance for fading, how often you wash your hair, how hot the water is and how much you’re in the sun. Water is the main culprit, but I cannot guarantee your color lifespan if you use products outside of my recommendations.

What’s the difference between highlights and balayage?

I love hair color, and I know many, many different ways to take you from where you are to where you want to be. Sometimes that entails highlighting your hair by weaving it and wrapping it in foils. This allows the color to be very precise. Depending on how much of your hair is highlighted and how many foils are placed, you may receive a full or partial foil.

Balayage is a technique in which color is literally painted onto the hair. It produces a more sun-kissed look, and the technique is used to create a more lived-in looking color. Again, a full or partial application may be necessary, depending on what you’re going for. 

I think it’s great if you come in with ideas! Trust me, we’ll choose the method that is most suitable for you.

Your color prices are labeled “and up”, when do they go up?

I use a smart scale technology called SALON SCALE which allows me to measure the cost of the color I use on you down to the penny/gram. This ensures transparency of cost and reduces wastage of color. When your color goes over the standard mixing ratio for your service, you will be charged for extra color used. You can schedule a consultation to get an estimate on the cost of your service.

Policies

What is your Covid/mask policy?

I strongly recommend and prefer clients to wear a mask during their appointment. If you do not have a mask I can provide one for you. I do not have paid time off or an ability to work from home, so getting sick can be highly inconvenient to my business/income.

If you are feeling unwell, or if there is a chance you have been exposed to any contagious illnesses within 48 hours of your appointment, I kindly ask that you contact me directly via text at (217) 394-1995 and let me know so that I can reschedule you. 

Staying healthy and well is my first priority for you and also for me, as it’s a non-negotiable for me to continue to keep my business running. 

What is your cancellation policy?

I require 24-hour notice when canceling or rescheduling an appointment. Canceling or rescheduling after that timeframe will result in a fee of 20% per cancelled service. That payment is required before re-booking. Appointments will be automatically cancelled if 15 or more minutes late and the cancellation fee will be required before re-booking.

If you no call, no show your appointment, you will be required to pay 100% of your missed appointments before re-booking.

When you cancel with less notice it makes it harder for me to fill the time that was reserved for you, and causes me to lose money.

You cannot reschedule/book new appointments until your fees are paid.

These terms are non-negotiable and if these terms are not acceptable to you or are not something that you feel comfortable or that you would be able to uphold, that’s ok, but we are not a match to work together.

I’m running late! Do we still have time for my appointment?

I will do my best to accommodate, however if you are more than 15 minutes late you will be asked to reschedule. If you are running late please contact me as soon as possible to let me know. 

Late arrivals can throw the day into chaos and cause a domino effect of unnecessary stress and tension for both my clients and myself, so my policy is that I do not accept late arrivals as it's unfair to everyone else. 

If I run late to accommodate late arrivals, I either have to hurry so that I'm not running behind for my next guest or take the amount of time that the service requires, which will also cause me to run late and start my next guest late. Neither of these are acceptable options for me to maintain the quality of work I'm known for and the standards of service I set for my business.

Please understand that if the appointment you book contains multiple services, that the terms of the late cancellation policy extends to all of the services initially booked. This means that canceling part of the service within the late cancellation period will still result in a fee of 20% per canceled service even if you’re still receiving other services. 

Thank you for understanding that canceling part of a service last minute still affects the sustainability of my business.

Can I bring my children to my appointment?

I love your kids, but I do have a no-kids policy in place for my salon unless they are the ones receiving the service. 

I don't have a dedicated safe space for children to be while I'm working, and it can be dangerous for them because there are hot tools, chemicals, and other hazards within reach of little hands.

Having kids in the salon while you're receiving a service is not only a safety risk to them but a liability issue with my business, so it isn't allowed under any circumstances.

I do provide services for children, they are priced and booked the same as services for adults.

What should I do if I’m not happy with my services?

If you are unhappy with your services I ask that you let me know within seven days. I always do what I can to make guests happy, and when someone isn't I will do what it takes to better the situation. That being said - if we do not achieve the desired final result in one session when we have discussed in the consultation that it will require multiple sessions, then that would not constitute an adjustment. Again, if there is an issue I am always willing to make it right and leave you completely confident in your hair!